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boardmeetingagenda:2018-04-19 [2018/04/20 02:51] raster [New Shelving Plans (Willie's Boat Area & PowerWheels Area)] |
boardmeetingagenda:2018-04-19 [2018/04/22 17:48] marcinp [New Business] |
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* **Suggested Membership Changes** | * **Suggested Membership Changes** | ||
* Dillan Laughlin https:// | * Dillan Laughlin https:// | ||
+ | * **Suggested Membership Changes** | ||
+ | * Dillan Laughlin https:// | ||
+ | * BEGIN | ||
+ | * I have a few suggestions regarding membership and dues payments that I think would help with the overall operation of the space, particularly as our membership grows. The main idea is to move towards auto-renew/ | ||
+ | * My recommendations are: | ||
+ | * 1. Unpublish existing monthly membership options that do not include auto-renewal/ | ||
+ | * 2. Grandfather existing membership options. This will prevent existing members from complaining about changes impacting them. | ||
+ | * 3. Members changing their membership type (individual <-> family) or adding a paid storage space must be on an auto-renewal/ | ||
+ | * 4. Monthly-billed members that lapse must shift to an auto-renewal/ | ||
+ | * 5. Members can cancel their membership at any time, effective at the end of their current month. Any storage may be reclaimed and reassigned by the Operations Director at the beginning of the next month. | ||
+ | * The Bay View Neighborhood Association uses Wild Apricot as well and I’m doing a similar transition to auto-renew/ | ||
+ | * Alternatives might include: | ||
+ | * Not grandfathering monthly-billed memberships. The vast majority of members would be switched to auto-renewal/ | ||
+ | * Members that don’t want to use a auto-renewal/ | ||
+ | * Things to consider while thinking about theses suggestions: | ||
+ | * On average, how much time is spent each month on resolving payment issues? | ||
+ | * On average, how much time is spent each month on reconciling storage with current member status? | ||
+ | * How frequently do we gain new members that lapse within their first year of membership? How often do they occupy storage space while lapsed? | ||
+ | * What percentage of members are currently on an auto-renew/ | ||
+ | * Why do some current members not use auto-renew/ | ||
+ | * Thank you for your consideration. I’d be happy to field any questions you might have. | ||
+ | * END | ||
* To be discussed on May 16 | * To be discussed on May 16 | ||